S13 rant
This time of year is where everyone is nice to one another. Good will toward man and all that. Not on Invisionfree Support this past week. On Saturday. s13 went down. Hundreds of members poured in, without any regard for the notices posted and made a bunch of topics that we had to clean up. A topic was made for them to chat. It turned into spam and flaming. Well Joy to the World after being fixed saturday, it went down again on Wednesday. And from when I got home til when I went to bed, I spent all my time online completely dedicated to general support. I moderated the chat topic and split out the spam 7 times. I warned 4 users and I wanted to jump out a window. Now I know that when a server is down there is mass panic. But the utter amount of disrespect was such a slap in the face to every one of us who spent 6+ hours in that forum answering as many questions as possible and providing a place to actually discuss the problem. I was sickened by the knowitalls that were telling us off. And hurt. Poor Sam had a headache and kept moderating the topic. Aaron, Jay, Francis, Phrank, Matthew, Tachyon, Christina, Seth and more spent unbelievable amounts of time in that topic trying to answer all topics. It was pure spam by the end. I did not go to bed happy. I actually had a bit of trouble sleeping I was so disgusted. Imagine my anger then when logging in the next day I see the same garbage. And again we try to give answers and again we get told off. I’d like to remind them its a free service with better customer service than most paid services. There was at least 2 moderators in that topic at all times. 4 in the support forum itself and 8 on most times. The staff was out and on in record numbers doing our job voluntarily for no pay and no reward. Well unless being told off several times counts as a reward. And now its friday and s13 is down and its gotten so bad a type of martial law has been put in place and no s13 topics are allowed. This is what we have to do for trying to be open and honest with everyone. I’ll remember this for next time. No topics at all. Its clear after this how ungrateful everyone is for a free service. Yes there were the few good ones so not everyone is bad. But so many just ignored all the topics explaining the situation. And what made me more angry was in the first topic is specifically said no members without s13 boards allowed. Because I knew these people would give incorrect support or say wow glad i’m on server x sorry guys. Which is not only spam, but completely unhelpful. Why do I bother is what I wonder. Why do any of us bother. We should just smother freedom of speech when these problems occur.
That’s is what is from Stephen’s blog I spent 3 days 12+ straight hours in ONE(1) topic to do as much as I could help out I had to put up with IDIOTS who FLAMED the Staff and other users granted I did not need to deal with crap as bad as other staff members (Seth and Brandon) who were Threaten eather legally and or there lifes. The staff at invisonfree is unpaid and we put with with this crap why you ask? Because we love what we do and or we love invisionfree. All we ask is follow the rules If you don’t we take actions then we get flamed for doing out jobs. Show some understanding people. We were as sick with S13 as you were believe me.
